Shipping & Delivery

1. Shipping Overview

Kunosuke ships to customers in many countries around the world. We work to get every order packed carefully and delivered as quickly and safely as possible.

### 2. Processing Time

Orders are usually processed within 1–3 business days after purchase. Business days do not include weekends or public holidays.

Orders placed on weekends or holidays normally begin processing on the next business day. During high-volume periods, processing may take a little longer.

### 3. Shipping Methods, Costs, and Delivery Estimates

Available shipping methods and charges are calculated at checkout based on the destination, package, and service selected.

Standard shipping generally takes 7–15 business days after the order has been processed. International delivery times vary by destination and local customs procedures.

All delivery timeframes are estimates, not guarantees. Carrier conditions, weather, holidays, customs clearance, local disruptions, or other circumstances outside our reasonable control may cause delays.

### 4. Tracking Your Order

When your order ships, we'll email you a tracking number. Tracking may take a few business days to update after the carrier receives the package.

If you have not received tracking information after the normal processing period, check your spam folder and then contact support@kuosuke.com.

### 5. Shipping Destinations

We currently ship to destinations including the United States, Canada, Australia, the United Kingdom, and many other countries. Available destinations can change based on carrier coverage, product restrictions, and local regulations.

If your country is not available at checkout, email us to ask whether shipping is possible.

### 6. Address Accuracy

Please make sure your name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address are complete and correct before placing an order.

If you need to update an address, contact us within 48 hours of purchase. We'll try to make the change, but we cannot guarantee it after processing begins. Kunosuke is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete information provided by the customer.

### 7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees set by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping cost and are the customer's responsibility.

Customs authorities may delay a shipment or request additional information. Kunosuke does not control customs processing or local import charges.

### 8. Split Shipments

Items in the same order may ship separately because they are stored at different fulfillment centers or require different packaging. If that happens, you may receive multiple packages and tracking numbers. You will not be charged extra shipping solely because we split an order.

### 9. Missing, Lost, or Damaged Packages

If tracking shows “delivered” but you cannot find the package, check around the delivery location, ask household members or neighbors, and contact the carrier. If it is still missing, email us within 7 days of the delivery scan.

If a package appears lost in transit or arrives damaged, contact support@kuosuke.com within 7 days of the expected delivery date or the damaged package's arrival. Include your order number, tracking number, and photos of any damage. Please keep the item and all packaging while we review the issue with the carrier.

Depending on the circumstances and the carrier's investigation, we may offer a replacement, refund, or another appropriate solution.

### 10. Shipping Delays

Occasional delays can happen because of severe weather, holidays, customs, carrier backlogs, transportation disruptions, or other events outside our control. If we learn of a significant delay affecting your order, we'll do our best to keep you informed and help resolve the issue.

### 11. Contact Us

For questions about shipping, tracking, or delivery, email support@kuosuke.com.